COVID-19 is causing unprecedented demand. We are dispatching within 2 days normally but it is possible that this slips by a day. Additionally couriers are under pressure. Like all couriers Hermes are experiencing very high volumes due to the COVID-19 restrictions . This is causing delays at the main sorting centre. Parcels will only be shown as received and trackable once they have been processed there. If your parcel is showing as not received it is held in the queue for processing - please try tracking your parcel again in 1-2 days time.
If the parcel is needed for a birthday please use the £3.99 shipping option - this covers all the order of as many items as needed.
We apologise for the delay which is common across all couriers.
Our standard delivery is by Hermes or Royal Mail and is FREE. You will be familiar with these services but while most goods arrive after 2-5 working days a small number can take longer and the Royal Mail will not accept them as lost until 10 working days have expired- please bear this in mind when buying for birthdays/Christmas.
Expedited service is £3.99 and delivered by DPD. You will receive an email on the delivery day. Please note the service requires a signature and only delivers on weekdays. This is not a guaranteed next day service as it can take 1 to 2 days to dispatch - if you require urgent dispatch please send an email to that effect and we will try to prioritise the order. We offer same day dispatch for all orders received before 12.30pm. Prices and shipping times will vary to non mainland UK destinations.