We hope you are pleased with your purchase from jac in a box. However, we understand there are occasions when you need to return goods to us.

You have the right to cancel the contract and receive a refund. However we only accept unwanted products for refund within 28 working days of delivery, provided that the goods are complete with all relevant packaging in an unused and resaleable condition. You must inform us by email within 28 working days starting on the day the goods are delivered to you. Please complete your order number and product code and description and brief reason for return in the letter. You must return the goods to us at your cost and we advise you to ensure the goods are insured during any return journey as refunds will not be made if the goods are not in perfect condition.

After the above 28 day period all faulty items must be returned for inspection. If the item is found to be faulty, then you can choose to have it replaced or refunded and the cost of posting it back to us at 2nd class Royal Mail rates will be refunded. If you choose to have a replacement, we will post it out to you for free. If the item is found not to be faulty we will send it back to you we will not refund you for the cost of returning it to us. Please contact us first before returning the goods.